Hospitality Business Health Check™
A Self-Scoring Diagnostic to Transform Culture & Customer Experience
Uncover how your business is showing up — for your customers, your people, and your brand.
In today’s experience-driven economy, high-performing companies don’t just deliver results — they connect emotionally.
This free resource helps service-driven founders and execs assess internal culture and external customer experience through the lens of hospitality — not as an industry, but as a mindset.
Identify strengths, reveal blind spots, and pinpoint where your biggest opportunities for transformation lie.
Get Strategic Insight Into Your Organization’s Emotional Footprint
Culture Clarity: See whether your internal rituals and behaviors align with your stated values.
Leadership Alignment: Assess whether decisions are guided by empathy, clarity, and purpose — not just performance.
Team Connection: Uncover if your team feels seen, safe, and emotionally invested in your mission.
Customer Experience Consistency: Evaluate how well your brand delivers personal, emotionally resonant experiences across all touchpoints.
Brand Differentiation: Discover if your business shows up in a way that customers and employees remember — not just tolerate.
Why Download the Hospitality Business Health Check™?
Reveal Culture Blind Spots
Uncover where habits, leadership, or environment may be misaligned with the emotional experience your brand aims to deliver.
Enhance Team Dynamics
Spark Strategic Conversations
Use the assessment to drive meaningful conversations across leadership and team levels — not just tick boxes.
Achieve Sustainable Growth
Ignite a Reset Strategy
This isn’t just a quiz — it’s the start of a strategic transformation toward a hospitality-infused, trust-driven, loyalty-building operation.
About Francis R
I'm Francis R, a leadership coach specializing in transforming mid-growth companies into thriving, people-first environments.
My Mission?
To help leaders shed ego, embrace empathy, and create welcoming cultures where everyone feels valued and inspired.
Lead the company others only imagine.