Hospitality-Infused Business Reset™
A 4-Week CX & Culture Transformation Engagement for Service-Driven Brands

Modern customers expect more than efficiency — they crave emotional connection.

And your people? They want to believe in what they’re building.

This program helps service-centric founders and executives reset how their companies show up — both internally and externally.

Rooted in the principles of hospitality, we help align your culture, leadership, and customer experience to elevate retention, loyalty, and long-term brand differentiation.

This Is for You If…

  • You’re leading a service-centric business and:

  • Your CX feels inconsistent or overly transactional.

  • Team energy and morale are lagging.

  • You’re growing — but struggling to scale culture and experience with it.

  • You know your company delivers well… but doesn’t feel different.

  • You want to stop reacting and start intentionally designing how you lead, serve, and grow.

This Isn’t for You If…

  • You’re content with transactional service models.

  • You believe team issues are strictly performance-related.

  • You’re not open to rethinking leadership, systems, or how customers emotionally engage with your brand.

  • You want a templated playbook — not a guided transformation.

Your Reset Format

📍 4 Weeks | Remote or Hybrid

📍 Optional 4-Day Onsite Experience (for qualified businesses)

We combine executive coaching, culture consulting, and CX redesign in one high-impact engagement tailored to your stage and structure.

What’s Included – Program Outline

🎯 Remote 4-Week Format

Four weekly 90-minute virtual sessions + between-session strategic prompts

Week 1
Clarity & Context
  • Health Check™ review + stakeholder insight summary.
  • Vision and values alignment.
  • Where emotional disconnect is costing growth.
  • Internal + external opportunity mapping.
Week 2
Culture Reboot
  • Resetting rituals: feedback, communication, and recognition.
  • Trust-building tools and leadership presence.
  • Team alignment framework introduction.
Week 3
CX with Heart
  • Designing memorable, brand-aligned customer touchpoints.
  • Personalization strategies across channels.
  • “Surprise & Delight” system creation.
Week 4
Integration + Roadmap
  • Synthesizing actions across leadership, team, and CX.
  • Activation calendar + communication assets.
  • Measurement systems to track cultural and CX momentum.

Optional Add-On: 4-Day Onsite Hospitality-Infused Intensive Ideal for teams ready for full immersion and live implementation

Day 1
Discovery & Observation
  • Onsite experience audit (physical + digital touchpoints).
  • Leadership interviews + frontline shadowing.
  • CX and culture friction mapping.
Day 2
Culture Systems Reset
  • Live leadership development workshop.
  • Designing internal rituals, recognition, and emotional safety systems.
  • Building the trust-driven team charter.
Day 3
Customer Journey Redesign
  • Mapping service moments across channels.
  • Designing emotionally resonant interactions.
  • Team-led CX innovation lab.
Day 4
Activation + Ownership
  • Implementation playbook walkthrough.
  • Team communication roll-out.
  • Final alignment + Reset presentation to key stakeholders.

Bonus Tools Included



Hospitality Business Health Check™ (full team version).

Strategic Roadmap PDF + CX Scripts/Templates.

Reset Recap Deck for internal use or future onboarding.

But… That’s Not All! Also
Included :

Book your call now and get these free bonuses to help you move faster and make smart decisions from day one.

BONUS 1:

Kick-ass Outline Workshop to make your writing process flow seamlessly.

A step-by-step guide to boost client loyalty and lifetime value — so you’re not always chasing new leads.

BONUS 2:

Craft Your Book Talk Workshop to attract readers when your book launches!

A quick-reference tool to handle unexpected challenges with clarity and confidence.

BONUS 3:

Nail Your Book Title Workshop to find the best title and subtitle for your book

Track your key numbers and make informed decisions — without needing a finance degree.

Your 3-Phase Reset Journey

01

DISCOVER

Uncover how your leadership, team culture, and customer experience are showing up — and where the emotional gaps are.

We begin with your Hospitality Business Health Check™ and stakeholder interviews to reveal blind spots and align goals.

02

DESIGN

Together, we reimagine your internal culture systems and external CX touchpoints.

You’ll walk away with new rituals, scripts, service blueprints, and frameworks designed to create emotional resonance and internal alignment.

03

DELIVER

We activate your reset plan through live coaching sessions, leadership team workshopping, and team communication tools.

You’ll embed the changes through repeatable actions — and measure the early momentum with clarity and accountability.

Outcomes You Can Expect

A team that feels energized, aligned, and emotionally invested.

Customers who experience your brand as personal, differentiated, and values-driven.

Systems and service strategies that scale with heart.

A clear point of view that sets you apart in the market.

The Level 10 Leader

Master the Art of Leadership

Great leaders aren’t born—they choose to be coached into greatness . Leadership is a journey filled with paradoxes, challenges, and decisions that shape your path. The Level 10 Leader blends powerful storytelling, research-backed strategies, and a proven roadmap to help you lead with clarity, confidence, and impact.

  • "Authentic. Insightful. Game-changing."

  • "A must-read for anyone stepping into leadership."

  • "The perfect balance of inspiration and execution."

Lead the company, others only imagine.

Ready to Reset?

Let’s start with a quick discovery call.

We’ll explore your business goals and determine if this Reset is the right fit for your next chapter.

Book Your Reset Discovery Call